Hypercom ICE 5500 User Manual download pdf (Page 50)

Chapter 2

2-6 ICE Series Troubleshooting Manual 940331-002, rev. A

The following user messages indicate conditions that arise from incorrect user or cardholder actions

and need correction at the point of sale.

Table 2-2. User messages

Message Description

&$5'/,0,7

(;&(('('

Amount the cardholder entered is greater than the transaction limit for the

terminal.

'(&/,1(' Transaction was declined by the bank or bank network.

(;&(66,9(3,1

75,(6

PIN number entered and re-entered is invalid.

(;3,5('&$5' Expiration date on magnetic stripe or manually entered number indicates an

expired card.

,1&255(&73,1 Incorrect personal identification number.

,168)),&,(17)81'6 Cardholder does not have the requested amount available.

,19$/,'$&&2817 The host did not accept the card.

,19$/,'

75$16$&7,21

Transaction is not allowed at the terminal.

3/($6(:$,7 Terminal is waiting for further instructions from the host.

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Hypercom ICE 5500 User Manual Page 50