Hypercom ICE 5500 User Manual download pdf (Page 47)

Error Messages

940331-002, rev. A Hypercom Corporation 2-3

Line Busy

Line Busy indicates the terminal does not detect a dial tone. The following is a list of options to clear

the error message:

Verify that the telephone line is plugged into the line port.

Verify that the line is analog and not digital.

Plug the line into a telephone and verify that you hear a dial tone.

Replace Handset

If the terminal shares the phone line with a telephone, terminal functions are unavailable while the

handset is off-hook.

NO COMMS

Verify that the ICE terminal is in Dial mode.

Unsupported Card

The card being swiped through the terminal is not accepted at the merchant. The following is a list of

options to clear the error message.

Verify that the card ranges are set up correctly in Term-Master.

Verify that the issuer is set up correctly in Term-Master.

Verify that the card range table is complete in Term-Master.

ERROR—Wrong Trans

ERROR—Wrong Trans indicates the Visa II Table in the Term-Master profile was not correctly filled out

with the required information for the Visanet, NDC, or MAPP modules on the Hypercom System

Software.

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Hypercom ICE 5500 User Manual Page 47